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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following KPIs reflects the outcome of the recruitment process?

A) Time to recruit (# / time)
B) Applications per job requisition (#)
C) Job offer acceptance rate (%)
D) New employees passing probation period (%)

2. For "Orders delivered on time (%)", the trend is good when:

A) Increasing
B) This is not a KPI
C) Within range
D) Decreasing

3. Which metrics are used for calculating "Capacity utilized (%)"?

A) A = Capacity utilized (%)
B) A = Capacity utilized (#); B = Capacity available (#)
C) A = Capacity planned (#); B = Capacity (#)
D) A = Capacity utilized (#); B = Capacity needed (#)

4. Which target would you propose for "Budget ($)", tracked at departmental level?

A) +/# 10%
B) +/# 5%
C) +/# 50%
D) This is not a KPI

5. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.

A) For
B) In
C) Without
D) With

Solutions: