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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Parents
C) Competitors
D) Accounts

2. Which field do you use when allowing resource planning of service ticket items?

A) Demand relevant
B) Scheduling relevant
C) Resource relevant
D) Dispatch relevant

3. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Escalated Date
B) Escalation status
C) Channel type
D) Warranty

4. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Maintain Next Ticket configuration
B) Set up service level determination for social media channel
C) Set up access to social media account
D) Select the channel type
E) Create and schedule social media import run

5. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A) Total price
B) External ID
C) status
D) Transfer status

Solutions: