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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

A) the Filters settings of the report
B) the permissions of the report
C) the Purge settings in the database
D) the Expanded Report Audit Log from the Reports Explorer

2. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) Exit the administration interface without completing the normal logout process.
B) Log out of the interface and log in again.
C) View the add-in's log files and rectify the issue.
D) Use Safe mode when logging in to the application.

3. Which two statements are true about chat surveys?

A) You can send a chat survey only while a customer is on the chat.
B) You can create a chat rule to email a transactional survey to a customer after a chat session.
C) You cannot link customer data back to the chat that is submitted.
D) You can create a chat rule to pop up a transactional survey at the end of a chatsession.

4. In which two scenarios would you use multiple interfaces?

A) When multiple languages need to be supported
B) When you need multiple channels enabled such as email, chat,and web self-service
C) When your portal needs the support of different channels for login
D) When new business processes need to be supported other than the standard contact center
E) When your business operates in different lines of business

5. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in six months
C) Once in four months
D) Every month

Solutions: