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Avaya 3312 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Contact Center Architecture | - System components and interactions
|
| Topic 2: Maintenance and Troubleshooting | - System maintenance tasks
|
| Topic 3: Call Flow and Routing | - Call flow design and management
|
| Topic 4: Administration and Configuration | - User and supervisor configuration
|
| Topic 5: Database and Integration | - External system integration
|
3312 Exam FAQ
The Avaya Aura® Contact Center Administration practice questions are organized around the official exam objectives. Key topics include:
- Call Flow and Routing ()
- Database and Integration ()
- Avaya Aura Contact Center Architecture ()
A systematic pass through these topics covers the syllabus end to end.
You can register for the Avaya Aura® Contact Center Administration exam through the official channels:
Recommended familiarity with Avaya Aura Contact Center (AACC) fundamentals and SIP-based telephony systems.
You can confirm the current eligibility requirements on the official 3312 exam page before you register.
Our experts review the question bank every day, and whenever a new version is released, our system sends it to your email automatically — no request needed. If an update ever seems to go missing, check your junk or spam folder first, since automated messages occasionally land there; contact us if it truly never arrived.
Many candidates combine practice questions with official training. Recommended options include:
The Avaya Aura® Contact Center Administration exam contains 66 questions, and you will have 90 minutes minutes to complete them. Practicing under these exact constraints makes the real exam feel like one more rehearsal.
Yes. If anything about the updated material or your preparation is unclear, you can contact our experts directly after purchase. They will work through your question and offer professional advice on how to approach the material, so the product comes with guidance, not just files.
This package includes 70 practice questions for the Avaya Aura® Contact Center Administration exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
Avaya Aura® Contact Center Administration Sample Questions:
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A. Traffic
- B. Time
- C. Skillset
- D. Call
Correct Answer: B 🗳️
You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).
Which configuration options do you need to configure to accomplish this?
- A. Media Servers and Routes
- B. CDNs (Route Points) and Skillsets
- C. Media Servers and Media Services and Routes
- D. Routes and Contact Types
Correct Answer: A 🗳️
A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
- A. maximum 100 global variables, maximum 100 call variables
- B. maximum 200 global variables, no stated maximum to call variables
- C. maximum 1000 global variables, maximum 300 call variables
- D. no stated maximum to global variables, maximum 500 call variables
Correct Answer: A 🗳️
After queuing a contact to a skillset, how many seconds are recommended that a script should wait?
- A. WAIT 4
- B. WAIT 1
- C. WAIT 8
- D. WAIT 2
Correct Answer: D 🗳️
Refer to the exhibit.
The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?
- A. Treatment Block
- B. Finish Block
- C. Custom Block
- D. Anchor Block
Correct Answer: D 🗳️
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