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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Check active alarms
B) Check data fragmentation
C) Consider loading trends.
D) Confirm Services are running
E) Perform Database backups

2. Which two are examples of server role? (Choose two)

A) Avaya Contact Recorder
B) Enterprise Manager
C) Recorder Integration Service
D) Framework Integration Service

3. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) There is not dedicated softphone allocated for recording
B) Only two observers can be present on the same call
C) It allows a dual recording solution
D) In this scenario, which three statements about Multiple Registration are true? (Choose three)
E) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
F) Each recording target requires a dedicated softphone

4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Dialer
B) Quality
C) Phone
D) CMS

5. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
B) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
C) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
D) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.

Solutions: