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Facebook Certified Community Manager Sample Questions:

1. A community manager works for a company that is debuting a new product globally at noon PST. The community manager wants to generate engagement consisting of initial product feedback from the target audience within the first hour of the launch.
Which two ways should the community manager generate valuable product feedback? (Choose 2)

A) Include a discussion question about the product that is being launched
B) Partner with influencers to generate posts about the launch
C) Post a link to a press release announcing a product launch
D) Ask follow-up questions as people leave feedback

2. An Instagram influencer from Switzerland uses a unique region-specific content approach. A community manager is helping the influencer expand into a neighboring country, Austria. The primary goal is to be the number one information source in the region.
Which two actions should the community manager take to support the goal? (Choose 2)

A) Measure the audience of Austrian followers on existing platforms
B) Adapt the local dialect and reuse highly successful content
C) Ask community members to send profiles in Austria to follow
D) Run targeted ads to lookalike audiences in Austria

3. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Ask members to tag an admin every time someone asks a repetitive question
B) Direct members to report repetitive questions using the Report to Admin tool
C) Pin a post as an announcement in the group
D) Add useful posts to a topic tag dedicated to frequently asked questions
E) Create a frequently asked questions learning unit

4. A parenting support group of deeply connected people has started growing quickly. The leadership team receives several reports that the group is now too big and discussions frequently stray from the intended topic. To continue to develop the tight bonds the community previously cultivated and to address the concerns of long-standing members, the community manager needs to create new groups that focus on specific topics.
In which two ways can the community manager establish these topically focused groups? (Choose 2)

A) Launch a few groups, announce them in the current one and begin to create content for those new groups
B) Join similar groups to see what they are discussing and create groups related to those topic
C) Analyze the most popular posts for the last six months and create groups based on those post topics
D) Create a poll to ask members what interests them and what they want these new groups to focus on

5. A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale.
What should the community manager do first?

A) Post a reminder of the guidelines to the whole group.
B) Decline the post and provide the member with feedback.
C) Approve the post but tag the member on the guidelines.
D) Post a welcome post including a link to the guidelines.

Solutions: