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Cisco 642-162 guide torrent - IP Contact Center Express Implementation Exam

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642-162 guide torrent
  • Exam Code: 642-162
  • Exam Name: IP Contact Center Express Implementation Exam

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Cisco 642-162 Exam Syllabus Topics:

SectionObjectives
Administration and Troubleshooting- System monitoring and maintenance
  • 1. Call flow and log analysis
    • 2. Agent desktop (CAD/Finesse) troubleshooting
      Call Routing and Queue Management- Call flow design and configuration
      • 1. CSQ (Contact Service Queue) configuration
        • 2. Skills-based routing
          Installation and Configuration- UCCX installation and initial setup
          • 1. Server requirements and prerequisites
            • 2. Integration with Cisco Unified CM
              Scripting and Application Development- Cisco scripting environment (CCX Editor)
              • 1. IVR script creation and logic design
                • 2. Database and prompt integration
                  Cisco IP Contact Center Express Architecture- UCCX system components and architecture overview
                  • 1. Cisco Unified Communications architecture integration
                    • 2. IPCC Express deployment models

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