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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Which statement describes the function of the Context Store Snap-in?

A. It is a normalized model for all resources and interactions that provides states for resources and interactions.
B. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D. It is an agent selection component based on attribute matching across all channels.

Question 2

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

Question 3

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A. CC REST
B. UCA REST
C. UAC REST
D. UCM REST

Question 4

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A. POSTMAN
B. CS TOOL
C. Web Browser
D. SERVICE MAP

Question 5

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A. The EDM database Is not reachable.
B. The ORC Rest service Is not working.
C. Multimedia Cache database not reachable.
D. The LDAP database Is not reachable.

Solutions: