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Apple OS X Support Essentials 10.9 Sample Questions:

1. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.
B) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
C) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
D) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.

2. What are the four erase options available in Disk Utility? How are they all different?

A) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
B) The four primary application environments supported by OS X are: Native OS X applications, which are created using Cocoa UNIX applications, which are primarily accessed viaTerminal Java applications, which work as cross-platformapplications X Window System applications, which run inside the popular UNIX windowing environment
C) Methods for restoring from a Time Machine backup include: Navigating through the backup history via the Time Machine application Restoring a user account via Migration Assistant Restoring an entire system via OS X Recovery Manually restoring items via the Finder
D) Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users & Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

3. The Archive option in the Finder creates compressed zip archive files.

A) What four methods can be used to restore from a Time Machine backup?
B) What type of items can be found in a keychain?
C) What types of files are omitted from Time Machine backups?
D) What type of file is created by the Finder when you select the Archive option?

4. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
B) How can you prevent a user from installing software updates?
C) How can you select a new printer driver for a configured printer?
D) How can you ensure that previously deleted items are securely erased?

5. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

A) There are no profiles installed on the Mac.
B) The Mac is not enrolled with Profile Manager.
C) Profiles have been disabled in the Security & Privacy pane of the Mac.
D) You are not logged in as an administrator user.

Solutions: