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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

A. Request and Reply
B. Asynchronous Call-Out
C. Publish / Subscribe
D. Batch Data Synchronization

Question 2

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A. Social Studio does not support 1:1 messaging on the apps listed in the scenario
B. Mobile Connect lacks integration with the service agent console without Digital Engagement
C. Mobile Connect only supports outbound messaging in selected countries
D. Social Studio is limited to listening to social channel and not responding

Question 3

A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

A. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.
B. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.
C. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
D. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.

Question 4

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform. 7 The company needs a system that can;
*Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements?
Choose 3 answers

A. Materials Written
B. Salesforce Order Management
C. Service Cloud
D. Heroki
E. Sales Cloud
F. Marketing Cloud

Question 5

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

A. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
B. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
C. Allows agents to more easily access customer data to better support customers when they call in
D. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku

Solutions: