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GAQM CLSSMBB-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Improve Phase | - Cost-benefit analysis, solution prioritization, Pugh Matrix - Design of Experiments: principles, full/fractional factorial, response surface |
| Control Phase | - Variable and attribute control charts - Taguchi's Loss Function - Control plan, project closure, TPM introduction |
| Organizational Roadblocks and Lean Management | - Organizational roadblocks and resistance analysis - Lean tools: 5S, Kaizen, SMED, Heijunka - Lean concepts: TAKT Time, Cycle Time, PCE, Lead Time, SWIP, Setup/Changeover time - Overview of continuous improvement, Lean and Six Sigma |
| Define Phase | - Kano Model, Quality Function Deployment - Project charter, team dynamics, facilitation - VOC/VOB/VOP, CTQ/CTC/CTS, CTQ tree - SIPOC/COPIS mapping - Baseline performance, Rolled Throughput Yield, Six Sigma statistical definition |
| Pre-Define Phase | - DMAIC vs DFSS - Project prerequisites and prioritization matrix - Enterprise vs line-of-business perspective - Financial metrics: NPV, IRR |
| Lean Process Improvement | - Lean thinking tools and Kaizen events - PDSA cycle, R-DMAIC-S model - Toyota Production System, seven wastes |
| Measure Phase | - Measurement Systems Analysis: Gage R&R, stability, capability (Cp, Cpk, Cpkm) - Data types, scales, distributions, central tendency, dispersion - Graphical analysis, normality testing, Weibull distribution |
| Analyze Phase | - Root cause tools: Fishbone, Pareto - Parametric and non-parametric hypothesis testing - Common vs special cause variation - Simple, multiple and curvilinear regression |



