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Exam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
ServiceNow CSA Practice Test Questions, ServiceNow CSA Exam Practice Test Questions
The ServiceNow Certified System Administrator (CSA) exam is designed to validate the candidates’ proficiency in the ServiceNow System Administration. After completing this test, you can demonstrate to your potential employer that you possess the essential knowledge and skills required to effectively configure, implement, and maintain the ServiceNow platform. The exam also equips you with sufficient expertise to pursue the advanced-level certification paths.
What is the test Scheme
- Length of Examination: 90 minutes
- Language: English
- Number of Questions: 60
- Passing score: 70%
- Format: Multiple choices, multiple answers
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ServiceNow CSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Database Management and Platform Security | 27% | - Database and Security Administration
|
| Platform Overview and Navigation | 7% | - Platform Overview
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Self Service and Automation | 20% | - Self-Service Features
|
| Data Migration and Integration | 15% | - Migration and Automation
|
| Configuring Applications for Collaboration | 20% | - Collaboration Features
|
