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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Usability Evaluation Methods and Techniques | 25% | - Usability testing: planning, preparation, execution, analysis - Inspection methods: heuristic evaluation, cognitive walkthrough - Inquiry methods: surveys, interviews, focus groups |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Relationship between usability, UX and accessibility - Business value and objectives - Definitions and core principles |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Identification and classification of risks - Project and product-level risks |
| Accessibility in Usability Evaluation | 15% | - Standards: WCAG, ISO 9241, EN 301 549 - Evaluating compliance and accessibility barriers - Inclusive design considerations |
| Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement |
| Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Documenting results and recommendations - Stakeholder communication |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive usability findings allow a better view of the usability of the product.
- B. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
- C. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- D. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
Correct Answer: C 🗳️
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What is good accessibility?
- A. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
- B. Good usability of a software product by people with limited knowledge of the software
- C. Good usability regardless of disturbances like bright sunlight, noise or wind
- D. Good usability of a software product on all devices (smart phone, computer, etc.)
Correct Answer: A 🗳️
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Which of the following is a principal task of the usability test moderator role?
- A. Create a survey plan
- B. Log usability problems
- C. Write a usability test plan
- D. Define testing tasks
Correct Answer: D 🗳️
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What is a usability test task?
- A. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
- B. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
- C. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
- D. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
Correct Answer: D 🗳️
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