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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Partner relationship
B) Cooperative relationship
C) Basic relationship
D) Collaborative relationship

2. Which of the following statements about the four dimensions of product and service management is CORRECT?

A) All four dimensions apply only to product design and not to management practices
B) All four dimensions focus mainly on the activities of the service value chain
C) All four dimensions are critical to effective and efficient facilitation of value
D) Each dimension on its own is sufficient to achieve the desired outcomes

3. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been logged
B) After the problem has been analyzed
C) After the problem has been prioritized
D) After the problem has been resolved

4. The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A) Monitor
B) Direct
C) Engage stakeholders
D) Evaluate

5. Which of the following is TRUE about value co-creation?

A) Value is defined and consumed by a service provider
B) value is created independently of service relationships
C) Value is created only by the service provider and delivered to the consumer
D) Value is created jointly through interactions between service providers and service consumers

Solutions: