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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 構成ベースラインとは何ですか?

A) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
B) サービスプロバイダーの能力のベンチマーク
C) リリースに割り当てられた変更リクエスト
D) 構成監査レポート

2. 1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

A) サービスレベル管理
B) 構成管理
C) 可用性管理
D) キャパシティ管理

3. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?

A) 決してしない
B) サービスレポート中
C) 侵害後
D) 違反前

4. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) インシデント管理
B) 可用性管理
C) 問題管理
D) ITサービス継続管理

5. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
B) 情報へのアクセスを監視する
C) 不正使用から情報​​を保護する
D) 情報の正確性、完全性、正確性

Solutions: