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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Data Management | 15% | - Plan data migration and governance - Select data and integration tools - Manage duplicates and data quality |
| Topic 2: Nonprofit Cloud Setup | 22% | - Configure stakeholder management - Enable features and manage permissions - Set up program and case management |
| Topic 3: Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Topic 4: Nonprofit Cloud Feature Configuration | 35% | - Configure program management and outcomes - Configure grantmaking functionality - Configure fundraising management |
| Topic 5: Solution Design | 32% | - Evaluate Nonprofit Cloud, platform and third-party solutions - Align business processes to data model and features - Recommend use of industry common features |
| Topic 6: Implementation Strategies | 18% | - Manage consulting engagement lifecycle - Define testing and deployment strategies - Apply governance and change management |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Question 1
What is a consideration a consultant should be aware of when implementing Person Accounts in Nonprofit Cloud?
A. The Is Person Account field can be used to exclude Person Accounts from Automation Rules and Validation Rules on the Account object.
B. All AppExchange Packages have been confirmed to be compatible with Person Accounts.
C. All standard and custom Contact fields will have an API name that begins with Person when being referenced through a Person Account.
Question 2
A nonprofit considers risk mitigation to be vital to the success of its implementation project. What are three elements impacted by change that cause risk?
A. Cost, quality, time
B. Time, governance, people
C. People, processes, cost
D. Quality, processes, time
Question 3
A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?
A. NPSP Address Management
B. Customer Data Platform
C. Insights Platform Data Integrity
D. Sender Authentication Package
Question 4
A nonprofit organization uses Action Plans to guide its work on client Care Plans. The organization needs to add more tasks to an active Action Plan Template. What should the organization do to update the Action Plan Template in Nonprofit Cloud?
A. Clone the Action Plan Template, select "Let users add items to action plans", and then publish the template.
B. Clone the Action Plan Template, add tasks, and then publish the template.
C. Deactivate the Action Plan Template, add tasks, and then publish the template.
Question 5
A married couple has each donated to a nonprofit organization. The organization wants to track that they are part of the same household. Which step must be performed in Nonprofit Cloud as part of the solution?
A. Create an Opportunity Contact Role record for each household member.
B. Create a Party Relationship Group whose type is Household.
C. Create one Person Account to track the household members together.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
