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CompTIA PDI+ Beta Sample Questions:

1. Which of the following steps should a technician perform FIRST on arrival at a customers premises?

A) Ask open ended questions about the customers issue.
B) Make appropriate introduction.
C) Remove power plug from machine.
D) Make sample test copies.

2. A customer places a service call stating they cannot send or receive any faxes. The device is able to make copies though. Which of the following should the technician check?

A) The power source
B) The fax line for a dial tone
C) The ADF for proper operation
D) The paper feed system

3. A client is trying to get some information from the manufacturer of one of their devices and has not been able to get the needed information. The client asks that the technician, whose company services al of their products, to contact the manufacturer of this device to get this information.
Which of the following is the BEST way for the technician to satisfy the client?

A) Attempt to get this information for the client acting as a liaison for them with the manufacturer.
B) Explain to the customer that manufacturers are notorious for not giving information and that getting it will be very difficult.
C) Let the client know that you cannot contact the manufacturer as this is not a bil able service.
D) Tell the customer to try to use the manufacturers web site for information gathering.

4. A customer wants to print a large graphic image on a smal er sized media. Which of the following printer driver options should the technician recommend?

A) Media settings
B) Scaling
C) Duplex printing
D) Finishing options

5. Which of the following components is typically used to detect the locations of the media tray position guides?

A) Encoders
B) Micro switches
C) Clutches
D) Bearings

Solutions: