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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce.
Which two NPSP Data Import features will streamline the import of these donations?
Choose 2 answers

A) Schedule a Batch by updating the NPSP Scheduled Batches.
B) Create a Batch and match Contact on First and Last Name.
C) Schedule a Batch by checking the Process Using Scheduled Job checkbox.
D) Create a Batch and map Opportunity Primary Contact on First and Last Name.

2. The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP.
Which custom report type should the consultant use to create the report?

A) Contacts with or without Relationships
B) Contacts with or without Service Participants
C) Program Engagements with or without Household Account
D) Service Participants with or without Program Engagement

3. The Development Director at a nonprofit needs to track grant lifecycles using the NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments towards the total.
How can this be accomplished with NPSP using Account records for the grant making institution?

A) Create Opportunities with Payments to represent payments, Activities to represent applications, reporting deadlines, and action assignments to their staff.
B) Create Opportunities with Deliverables to represent payments, applications, reporting deadlines, and action assignments to their staff.
C) Create Recurring Donations with Opportunities to represent payments, Deliverables to represent applications and reporting deadlines, and Activities to represent action assignments to their staff.
D) Create Opportunities with Payments to represent payments, Deliverables to represent applications and reporting deadlines, and Activities to represent action assignments to their staff.

4. A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?

A) Pardot Scoring
B) Marketing Cloud Measures
C) Marketing Cloud Reporting
D) Pardot Grading

5. A nonprofit is moving from a legacy donor management system to NPSP. The nonprofit wants to retain the legacy system's 150 donation appeal source codes as historical data.
What should the consultant recommend?

A) Create a custom object "Legacy Source Code" and map a lookup field on Contacts and Opportunities when importing donations.
B) Add each legacy source code to the Lead Source picklist and set the code when inserting Contacts and Opportunities.
C) Insert a Campaign for each Legacy Source code and, when importing Contacts and Opportunities, relate them to the Campaign.
D) Create a custom text field "Legacy Source Code" on Contact and Opportunity to store the legacy system's source codes.

Solutions: