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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The operating system of the agent's computer.
B) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
C) The brand of the agent's headset.
D) The time of day the agent works.

2. What is the primary function of the "RTP (Real-time Transport Protocol)" in a VoIP call within AICC?

A) To carry the actual audio media stream.
B) To set up and tear down the call.
C) To route the call to the correct agent.
D) To record the call.

3. Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?

A) The UAP, which displays the customer level to the agent.
B) The IVR, which collects the customer's level.
C) The ICD, which is configured with routing rules based on customer attributes.
D) The CTI, which attaches the customer level to the call based on caller ID.

4. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.

A) False
B) True

5. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) Historical Agent Performance Report.
B) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
C) Real-Time Wallboard.
D) System Health Dashboard.

Solutions: