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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the taxonomy spreadsheet
B) the Lotus Notes FrontEnd Support teamroom
C) the Tivoli Support Platform matrix webpage
D) the IBM Software Support Lifecycle website

2. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) OneTeam guidelines
B) FastPath guidelines
C) guidelines onw3.ibm.com/oneteam
D) guidelines on Product Support page

3. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must Code CT in the PMR and send the PMR to the work queue.
B) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
C) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
D) The engineer must take Ownership and then contact the customer.

4. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Taking Ownership and marking this in the Owner field of the PMR.
B) Taking Ownership and marking this in the Keyword 1 field of the PMR.
C) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
D) Write their name in the PMR text and explain that they are responsible for this PMR.

Solutions: