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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Cloud Overview & Scoping | - Business process scenarios - Functional capabilities of SAP Sales Cloud |
| Topic 2: Quotations and Order Management | - Sales quote processing - Order management basics |
| Topic 3: Reporting & Analytics | - Analytics work center design - Dashboards and key figures |
| Topic 4: Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Topic 5: Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Topic 6: Lead & Opportunity Management | - Opportunity creation and qualification - Lead processing and lifecycle |
| Topic 7: Account and Contact Management | - Contact assignment and relationship handling - Account hierarchy and master data |
| Topic 8: Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
Please choose the correct answer.
Response:
A) Restricted read access and unrestricted write access
B) Unrestricted Read and Write access
C) Unrestricted read access and restricted write access
D) Restricted Read and Write access
2. Which of the following activities do you perform when you create an interactive dashboard?
There are 3 correct answers to this question.
Response:
A) Define access by business role.
B) Define chart interaction.
C) Select report variants.
D) Select data sources.
E) Define key figure exceptions.
3. You need to configure sales phases during fine tuning but an activity is in read-only mode. What is the reason for this?
Please choose the correct answer.
Response:
A) The Fine Tuning activity is NOT added to the project.
B) The Fine Tuning activity is closed.
C) The Corresponding scoping element is NOT activated.
D) The Fine Tuning activity is NOT open for configuration.
4. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A) Assign an e-mail template for approval communication.
B) Define a condition in the approval process.
C) Create a copy of the default approval process and maintain the copy.
D) Create a new approval process.
5. Which dropdown lists in the Product facet can you use to add products to a sales order?
There are 3 correct answers to this question.
Response:
A) Opportunities
B) Product list
C) Quotes
D) Past order
E) Promotions
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: B,D,E |



