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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization Considerations and Limitations | 7% | - Limits and governor considerations - Declarative vs programmatic options - Performance and scalability |
| Topic 2: Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
| Topic 3: User Creation and Authentication | 13% | - Single Sign-On and identity providers - External user activation and permissions - User provisioning methods |
| Topic 4: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Data access and security model - Sharing rules and external visibility |
| Topic 5: Administration, Setup, and Configuration | 25% | - PRM and service integration - Deployment and migration - Site setup and activation |
| Topic 6: Branding, Personalization, and Content | 15% | - Personalization and targeted content - Content management and CMS integration - Branding and layout customization |
| Topic 7: Adoption and Analytics | 5% | - Engagement and adoption strategies - Reporting and dashboards - Moderation and community governance |
| Topic 8: Experience Cloud Basics | 8% | - Experience types and use scenarios - Platform capabilities and limitations - Use cases and benefits of Experience Cloud |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?
A. Customer Community
B. Partner Community
C. Customer Community Plus
D. Channel Account
Question 2
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
A. In order to leverage organizational structure, the HR help app must be created in the main org.
B. HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.
C. HR user profile is only available in Employee Cloud with Employee permission set license.
D. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
Question 3
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?
A. External Apps
B. Customer Community
C. Partner Community Plus
D. Customer Community Plus
Question 4
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?
A. Salesforce CDN is only supported in Full sandbox environments.
B. Salesforce CDH is only supported in Developer sandbox environments
C. Salesforce CDN is not supported in sandbox environments.
D. Salesforce CDN is supported in all sandbox environment
Question 5
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
A. Enable Allow External Creation'' in Digital Experience settings
B. Create a Lead Process for Lead Distribution
C. Configure Lead creation Leadon low Distribution inside PRM Workspace.
D. Create a Lead Queue for Lead Distribution.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B,C,D |
