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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 2: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Topic 3: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 4: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 5: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 6: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 7: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
2. You can add more than one outbound route to the contact center.
A) False
B) True
3. What type of trunk would you create to connect to an AudioCodes Mediant gateway?
A) SIP phone trunk
B) WebRTC phone trunk
C) Network interface trunk
D) External trunk
4. Select the Access level permission types for workspace membership. (Choose three.)
A) Write Only
B) Partial
C) Read Only
D) Full Access
E) Collaborator
F) Contributor
5. Which feature is used to share a document of size 1 GB size through chat?
A) Add web links
B) Drag and Drop
C) Attach Button
D) Workspace sharable link
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C,D,F | Question # 5 Answer: D |
