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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) The profile information can be used to keep LinkedIn information updated.
B) The education information can be verified against the human resources database.
C) When employees have free time, they can review biographies of their peers.
D) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

2. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
B) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C) Have all attendees call you. When all calls are active, click the Start Conference button.
D) With multiple active calls, click and drag an unselected call onto the previously selected call details.

3. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) Groups
C) People
D) Workspaces

5. You can add more than one outbound route to the contact center.

A) False
B) True

Solutions: