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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
WGU Operations Management (C215, VDC2) Sample Questions:
How do just-in-time (JIT) and lean systems add value?
- A. By reducing waste
- B. By improving lighting
- C. By increasing simplicity
- D. By enhancing responsibility
Correct Answer: A 🗳️
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Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
- A. Throughput time
- B. Proximity to sources of supply
- C. Site considerations
- D. Building employee relations
Correct Answer: B,C 🗳️
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A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
- A. By using the transportation method
- B. By using the break-even analysis
- C. By using the load-distance model
- D. By using the center-of-gravity approach
Correct Answer: D 🗳️
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Which instrument would use an allocation process for space requirements in an industry scenario?
- A. Block plan
- B. Relationship chart (REL)
- C. Rectilinear distance
- D. From-to matrix
Correct Answer: A 🗳️
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What are two strategic objectives for every member of the supply chain?
Choose 2 answers
- A. Becoming more efficient
- B. Increasing cost effectiveness
- C. Increasing end-customer demand
- D. Finding the best distribution location
- E. Reducing production and delivery times
Correct Answer: A,B 🗳️
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