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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is a characteristic of cross-functional teams?
Select one.

A) Team members are from about the same hierarchical level.
B) Team members are from a vertical cross-section of the organization.
C) Although team members cross functions they come from the same work area.
D) Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.

2. What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer

A) Socialization process
B) Educational level achieved by key employees
C) Individualized interaction

3. How can an organization transmit its culture to its employees?
Choose 1 answer

A) By analyzing employee gripes and complaints
B) By using material symbols and specific language
C) By influencing the balance of employees' cultural backgrounds
D) By requiring employees to memorize the mission statement

4. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

A) Group performance evaluation with group rewards
B) Group performance evaluation with individual rewards
C) Individual and group evaluation with individual and group rewards
D) Individual performance evaluation with group rewards

5. A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

A) Impose a solution
B) Use conflict resolution methods
C) Change team membership
D) Take a hands-off attitude

Solutions: