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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Service Monitoring & Reporting - Incident, Problem & Change Management |
| Service Design & Planning | 25% | - Customer Requirements & Expectations - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management |
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - Nokia SDM Model & Principles - ITIL/COBIT Alignment |
| Continuous Improvement | 20% | - Performance Analysis - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews |
Nokia SDM Certification - NI Sample Questions:
1. What is the duration of a Short Term Planning (STP) period?
A) 1 Year.
B) 1 Quarter.
C) 1 Month.
D) 6 Months.
2. What impact can be expected during the execution of projects for which the scope of work is not clearly defined ?
A) Original Project Time Frame cannot be kept due to additional clarification meetings.
B) Non Conformance costs due to not planned extra works.
C) Additional Efforts due to intensive Change Management.
D) No impact.
3. What is the required action when your project is being delayed for a couple of months due to problems in the infrastructure that must be provided by the Customer?
A) Ask Logistics to cancel equipment importation.
B) Revise risk response plan and trigger a Change Management process.
C) Make an extension on the allocation of the resources in your project.
D) Reduce resources in order to minimize impact to the project costs.
4. What needs to be included in the project cost base line of the Gate 4?
A) All risk values captured during risk management workshops.
B) All costs related to risk mitigation plans.
C) All costs of risk management agreed between the sales account manager and service delivery responsible.
D) All costs related to risk contingency plans.
5. Project "A" has experienced difficulties in the deliveries of one of its key suppliers. It has been estimated by the project team that, if the supplier is one week late for the next scheduled delivery, it will cost $10,000. The probability of the supplier being late is 50 %, based on the fact that this has happened before on the project. What is the expected monetary value of this risk event occurring:
A) $5,000
B) $10,000
C) $3,500
D) $7,500
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |



