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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) The action point list serves as evidence for objective achievements.
B) It serves as the basis for contingency reserve revision.
C) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
D) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.

2. In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

A) When the Customer requests quotation for a new scope of work.
B) During project execution and in agreement with CT's strategy towards the Customer.
C) When the total amount of the Changes start to impact the project final Gross Margin.
D) During disengagement.

3. What are the basic steps needed to manage the Workforce?

A) Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
B) Schedule the planned activities, monitor and report to the management.
C) Book the necessary resources, manage shift work, monitor workforce utilization KPI.
D) Assign tasks, and hands over the activities plan; reports on the workforce management.

4. What impact can be expected during the execution of projects for which the scope of work is NOT clearly defined?

A) SLA's cannot be met due to requirement for scope clarification.
B) Non Conformance costs due to unplanned additional work.
C) Additional Efforts due to intensive Change Management.
D) No impact.

5. Which statement BEST describes the key requirements for setting up Field Operations tools and process?

A) Ensure effective Work Force Management and Subcontractor Mgt process and tools.
B) Ensure effective Work Force Management and contractor Mgt process and tools.
C) Ensure effective Work Force Management and Spare Part Management process and tools.
D) Ensure effective contractor management and Spare Part Management process and tools.

Solutions: