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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

A) Configure separate stages and sales processes for each Product Family.
B) Configure a new Forecast Type on Opportunity grouped by Product Family.
C) consultant is assessing how CK can divide its forecasts by footwear line.
Which solution should the consultant recommend to improve CK's forecasts?
D) Configure a new Forecast Type on Opportunity Product grouped by Product Family.

2. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A) Divide the development team into three units/tracks to support each line of business Independently.
B) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
C) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

3. When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

A) Matching is based on any Email field.
B) Matching is based on Full Name and standard Email field.
C) Matching Is based on the standard Email field.

4. Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?

A) Create a custom report type with Forecasting Quotas and Forecasting Items.
B) Create a joined report with closed Opportunities, Forecasting Items, and Quotas.
C) Configure Quotas with a Product family report and add necessary fields.

5. A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes.
Which group should provide content for the use cases?

A) Business development team
B) Finance team
C) Leadership team

Solutions: