Free Oct-2022 GCP-GC-ADM Dumps are Available for Instant Access
View All GCP-GC-ADM Actual Exam Questions Answers and Explanations for Free
For more info read reference
What are the registration procedure of Genesys GCP GC ADM Exam
Genesys GCP GC ADM Exam Registration Steps
- Provide your payment information.
- Download the PDF files and start studying for the exam.
- Provide your email address for confirmation.
- Enter your personal details.
- Visit the official site of the exam.
NEW QUESTION 33
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
- A. Languages
- B. Knowledge levels
- C. Index Ratings
- D. Medians
- E. Skills
Answer: B,E
NEW QUESTION 34
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
- A. Menu options
- B. Menu prompt
- C. Add blank audio
- D. Default Menu choice
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/set-audio-sequence/
NEW QUESTION 35
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Safari
- B. Internet Explorer
- C. Opera
- D. Chrome
- E. Firefox
- F. Avant
Answer: D,E
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
NEW QUESTION 36
What is the purpose of the Wrap-up code mappings?
- A. The mappings allow you to associate wrap-up codes to specific queues
- B. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
- C. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
- D. The mappings allow you to associate wrap-up codes to specific campaigns
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/wrap-code-mappings-page/
NEW QUESTION 37
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
- A. Scripts
- B. Toast pop-ups
- C. IVR prompts
- D. Dialog boxes
Answer: A
NEW QUESTION 38
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration
- A. 3, 5, 4, 2, 1
- B. 3, 5, 1, 4, 2
- C. 3, 4, 5, 2, 1
- D. 3, 5, 1, 2, 4
Answer: D
NEW QUESTION 39
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues match agents to an appropriate interaction using ACD
- C. Queues provide ACD with a means to determine the skill level requirement of an interaction
- D. Queues are the waiting lines for the agents who will be assigned interactions through ACD
Answer: B
NEW QUESTION 40
Why are skills and languages configured separately?
- A. So that skills can have a more granular competency rating than languages
- B. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
- C. So that an agent with a skill can receive an interaction regardless of the language requirement
- D. So that an agent with a language capability can receive an interaction regardless of the skill requirement
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/assign-remove-skills-user/
NEW QUESTION 41
Which of the following media types can be selected when creating a report? (Choose three.)
- A. Voice
- B. Voicemail
- C. Chat
- D. Email
Answer: A,C,D
NEW QUESTION 42
How many types of flows are supported by Architect?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 43
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 44
Which option provides the ability for an email interaction to be interrupted by voice?
- A. Admin>Routing>Disconnect Interactions
- B. Admin>Contact Center>Utilization
- C. Admin>Contact Center>ACD Skills
- D. Admin>Routing>Emergencies
Answer: B
NEW QUESTION 45
Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
- A. Workforce Management
- B. Workflow Process Automation
- C. Genesys Cloud Architect
- D. Genesys Cloud Reporting
Answer: A
Explanation:
Section: (none)
Explanation
NEW QUESTION 46
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
- A. True
- B. False
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/
NEW QUESTION 47
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
- A. Genesys Cloud 3
- B. Collaborate
- C. Communicate
- D. Genesys Cloud 1
- E. Genesys Cloud 2
Answer: A
NEW QUESTION 48
Which of the following options are used when scheduling a report? (Choose three.)
- A. Start Time
- B. Time period
- C. Custom Date Range
- D. Recurrences
- E. Time zone
Answer: B,C,D
NEW QUESTION 49
Which definition matches the After Call Work option Mandatory, Time-boxed?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 50
What is the recommended way to create a .csv file?
- A. Create a spreadsheet and export it as a .csv file
- B. Use a word processing application, such as Microsoft Word, to create your .csv files
- C. Use a text editor, such as Notepad, to create your .csv files
- D. Use a .csv application to create .csv files
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/
NEW QUESTION 51
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Architect
- B. Call Routing
- C. Automatic Call Distribution
- D. Scheduling
Answer: C
NEW QUESTION 52
Which definition matches the After Call Work option Optional?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 53
Which of the following media types can be selected when creating a report? (Choose three.)
- A. Voice
- B. Voicemail
- C. Chat
- D. Email
Answer: A,C,D
Explanation:
Reference:
https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE
NEW QUESTION 54
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
- A. The group is set to members only and they are not members of the group
- B. The group is in the wrong Organization
- C. The group is set to public
- D. Group chat is only available to administrators
Answer: B
NEW QUESTION 55
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Text
- B. Call Flow
- C. Checkbox
- D. Visual Basic Control
- E. Image
- F. Web Page
Answer: A,C,E,F
Explanation:
Reference:
https://help.mypurecloud.com/articles/script-components/
NEW QUESTION 56
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?
- A. The ability for customers to access their accounts via social media channels
- B. The ability to create and manage a Facebook page
- C. The ability to receive and route specific tweets to agents so that they can respond to those tweets
- D. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
Answer: A
NEW QUESTION 57
......
Below is a preparation guide for the GCP GC ADM Certification
Best preparation guide For GCP GC ADM Certification
Check out GCP GC ADM Certification
Do you want to get a head start in the Genesys GCP GC ADM certification exam? To help you prepare for this difficult test, we've compiled a list of publicly available resources that will allow you to brush up on your Genesys knowledge and skills. We've also prepared the following study guide, outlining the most important aspects of Genesys that you should know for this particular exam. GCP GC ADM exam dumps are an excellent choice if you want to learn more about Genesys concepts and ensure you are fully prepared for the Genesys GCP certification exam. You can find more great study guides at our site.
The Most In-Demand GCP-GC-ADM Pass Guaranteed Quiz : https://pass4sure.guidetorrent.com/GCP-GC-ADM-dumps-questions.html