MS-740 Certification – Valid Exam Dumps Questions Study Guide! (Updated 123 Questions)
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Microsoft MS-740 certification exam is designed to test the knowledge and skills of IT professionals when it comes to troubleshooting Microsoft Teams. Microsoft Teams is a collaboration platform that is widely used by businesses and organizations around the world. As more and more companies rely on Teams for communication and collaboration, IT professionals need to be equipped with the skills to troubleshoot and resolve issues that may arise.
NEW QUESTION # 28
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A. Create a separate document library with the same name as the channel.
- B. Recover all the deleted items from the recycle bin of the corresponding Teams site.
- C. Revert the renamed folder to the original channel folder name.
Answer: B
Explanation:
The SharePoint folder name must match the channel name. Renaming the SharePoint folder breaks the link between the channel and the folder.
NEW QUESTION # 29
Note: This question is part of a series of questions that present the same scenario. Each question in the
series contains a unique solution that might meet the stated goals. Some question sets might have more
than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You support a Microsoft Teams environment for a company.
Team owners report that the following error message displays when they try to add a guest to a team.
You need to recommend a solution to resolve the issue.
Solution: Confirm whether the tenant domain is in the Allowed list.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
Explanation:
Explanation
The solution meets the goal. According to the Troubleshoot Microsoft Teams - Training | Microsoft Learn
module, one of the possible causes of the error message is that the guest's domain is not in the allowed list of
domains for the tenant. To resolve this issue, the Teams administrator can confirm whether the tenant domain
is in the allowed list by following these steps1:
In the Microsoft Teams admin center, go to Org-wide settings > Guest access.
Under Domain and email address settings, make sure that Allow specific domains is selected.
In the Allowed domains box, check if the guest's domain is listed. If not, add it and click Save.
NEW QUESTION # 30
A guest user cannot chat in a team to which they are invited. You launch the Teams admin center. You need to
resolve the issue. What should you do?
- A. Navigate to Users and then User profile. Assign a custom messaging policy.
- B. Navigate to Users and then Guest access. Turn on chat.
- C. Navigate to Users and then User profile. Assign a custom Teams policy.
- D. Navigate to Teams and then Teams policies. Edit the Global policy.
Answer: B
NEW QUESTION # 31
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Communications Administrator
- B. Teams Communications Support Engineer
- C. Teams Service Administrator
- D. Teams Communications Support Specialist
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION # 32
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
Topic 2, Contoso, Ltd
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The company has 5,000 employees. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal
The company does a lot of business with the following partner companies. Contoso employees are not able to communicate with these partners by using Microsoft Teams.
Microsoft.com
PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not have calling plan licenses.
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:
Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:
User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:
User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:
Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:
NEW QUESTION # 33
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A. Revert the renamed folder to the original channel folder name.
- B. Create a separate document library with the same name as the channel.
- C. Recover all the deleted items from the recycle bin of the corresponding Teams site.
Answer: A
Explanation:
The SharePoint folder name must match the channel name. Renaming the SharePoint folder breaks the link between the channel and the folder.
NEW QUESTION # 34
Contoso uses Microsoft Teams. Contoso implements Active Directory Federation Services (ADFS). Employees receive the following error message when signing in from the internal network: "error code - 4c7''.
You need to resolve the issue. What should you do?
- A. Enable forms authentication.
- B. Clear the Microsoft Teams local cache files.
- C. Open ports 3478 through 3481 on the internal network.
- D. Enable modern authentication.
Answer: D
NEW QUESTION # 35
A company uses Microsoft Teams.
The company must obtain a copy of all messages from a private channel named Project1. The private channel is part of a team named Finance.
You need to obtain a compliance copy of all messages sent in Project 1.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 36
You are managing the Teams environment for a tenant with Microsoft Cloud App Security (MCAS) enabled. All users of the tenant can share and download files via Microsoft Teams person-to-person (P2P) private chat.
User1 can share files but when trying to download files shared by colleagues, the notification The files didn't download. appears in the bottom right corner of the screen.
You need to determine the cause of this issue.
What is the cause of this issue?
- A. User1l has a communication compliance policy in place.
- B. User1 has a Microsoft Information Protection policy in place.
- C. User1 has a data loss prevention (DLP) policy in place.
- D. User1 has a Conditional Access session policy in place.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/information-protection?view=o365-worldwide
NEW QUESTION # 37
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 38
You manage the Microsoft Teams environment for a company.
A private channel is deleted. After 20 days, the channel owner restores the channel to retrieve a file. A user reports that they cannot access the SharePoint site for the channel.
You need to restore the SharePoint site that is associated with the private channel.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Run the following PowerShell command: Get- SPODeletedSite -IncludePersonalSite
2 - Run the following PowerShell command: Restore-SPODeletedSite -Identity ......
3 - Navigate to the private channel in Microsoft Teams and access the files tab to sync the connection.
NEW QUESTION # 39
You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 40
You manage the Microsoft Teams environment for a company. You configure direct routing telephony.
A user reports that the dial pad does not appear in their Teams app.
You need to resolve the issue. You assign the user a phone system license.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan
NEW QUESTION # 41
Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.
You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to add a user named [email protected] to the meeting.
You need to resolve this issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
- B. Assign an audio conferencing license to UserA.
- C. Set the value of the HiddenFromAddressListsEnabled attribute to True for the user's mailbox.
- D. Ensure that the Fabrikam.com domain is verified in Microsoft 365.
- E. Assign a Microsoft Exchange license to UserA.
Answer: A,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide
NEW QUESTION # 42
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to
recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Sign out of Teams and the sign back in to Teams.
- B. Deactivate and reactivate the user's Teams license.
- C. Update the Teams desktop app to the latest version.
- D. Clear the Teams app local cache and the Windows credentials cache.
Answer: A,C,D
NEW QUESTION # 43
Contoso uses Microsoft Teams.
Users in the tenant have access to third-party applications that they are not supposed to in Microsoft Teams.
You need to bkxk a small group of users from using the app in the Microsoft Teams app store.
Which steps should you take to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Topic 2, Contoso, Ltd
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The company has 5,000 employees. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal
The company does a lot of business with the following partner companies. Contoso employees are not able to communicate with these partners by using Microsoft Teams.
Microsoft.com
PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not have calling plan licenses.
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:
Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:
User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:
User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:
Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:
NEW QUESTION # 44
You support a Microsoft Teams environment for a company.
A user is unable to share an uploaded file from their device in a chat with another user. The following error message displays:
You need to troubleshoot and resolve the issue. What is the cause of the issue?
- A. SharePoint permissions prevent the user from sharing the file.
- B. The user does not have a SharePoint license.
- C. The user exceeded their OneDrive storage quota.
Answer: A
NEW QUESTION # 45
......
Microsoft MS-740 exam is designed to test the troubleshooting skills and knowledge of IT professionals when it comes to Microsoft Teams. Microsoft Teams is a popular collaboration platform that allows teams to communicate, share files, and work together on projects. As more and more organizations adopt this tool, the need for skilled IT professionals who can troubleshoot and resolve issues related to Microsoft Teams is on the rise.
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