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Avaya 78201X Exam Syllabus Topics:

Topic	Details
Topic 1	Gathering Avaya IP Office™ System Information, Maintaining the System, and Analyzing Failures: This domain assesses Avaya Support Technicians in maintaining the Avaya IP Office™ System. Candidates will identify how to execute test plans using appropriate tools and diagnose issues in troubleshooting scenarios. They will also define procedures for performing upgrades and verifying successful upgrades.
Topic 2	Installing and Commissioning Avaya IP Office™ Platform: This domain assesses the competencies of Avaya Technicians in installing and commissioning the Avaya IP Office™ Platform. Candidates will describe the installation process for both the Avaya IP Office™ 500v2 and Server Edition. They will also define how to license the platform effectively. A critical skill measured is understanding licensing requirements for different Avaya IP Office™ configurations.
Topic 3	Avaya IP Office™ Platform architecture with platform application, capacities, and specifications: This section of the exam measures the skills of Avaya System Engineers and covers the architecture of the Avaya IP Office™ Platform, including its applications, capacities, and specifications. Candidates will identify various versions and options of the platform, as well as its applications and their specifications. Given a customer scenario, they will determine the appropriate system requirements and customize solutions based on specified customer needs. A key skill measured is the ability to match system capabilities with customer requirements.
Topic 4	Configuring Avaya IP Office™ Platform and Applications: This section of the exam focuses on configuring the Avaya IP Office™ Platform and its applications. Candidates will identify necessary management user interfaces for configuration tasks and describe how to configure applications like Voicemail Pro and one-X® Portal. They will also define security settings and learn how to implement customized solutions. A key skill measured is effectively configuring security settings to protect user data.