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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Network Design | - Security best practices
|
| Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
| Solution Design Principles | - Design methodologies
|
| Collaboration and Unified Communications | - Communication services integration
|
Avaya Midsize Solution Design Sample Questions:
1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
A) Web Chat
B) MMS Text Messages
C) Predictive Outbound
D) Scanned Documents
2. Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
A) one-X Mobile Preferred using iOS or Android smartphones
B) one-X Mobile Preferred using Windows smartphones
C) Scopia Mobile using iOS or Android smartphones
D) Avaya Communicator using iOS or Android smartphones
3. Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
A) Realtime
B) Custom reports
C) Voice Recording Library
D) Agent Dashboards
4. With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
A) The built-in volume boost
B) The JBM24/JEM24 button module
C) The J100 wireless module
D) The color display
5. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) Amazon AWS AMI
B) VMware ESXi
C) Microsoft Hyper-V
D) KVM
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
