As 2026 brings new challenges for professionals everywhere, GuideTorrent keeps one commitment simple and strong — 118 practice questions for the CIS-EM exam with verified answers, formats that work anywhere including offline, and integrated service from purchase to passing day.
ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Sources and Integration | 10% | - Supported event sources and protocols - Third-party integration best practices - Metric connectors and data collection - Monitoring tool integration |
| Topic 2: Event Configuration and Processing | 27% | - Connectors: preconfigured, custom, push/pull methods - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell - CI binding and identification - Event lifecycle and processing flow - Event rules, filters, thresholds, and field mapping |
| Topic 3: Administration and Optimization | 10% | - Performance tuning and noise reduction - Best practices and operational efficiency - Security and access control - Maintenance and troubleshooting |
| Topic 4: Architecture and Discovery | 10% | - Discovery and MID Server components - CMDB integration and dependency mapping - Monitoring process and data flow - Event Management architecture |
| Topic 5: Alerts and Correlation | 30% | - Alert processing and management rules - Alert grouping and correlation strategies - Alert definition and attributes - Alert Intelligence and Service Operations Workspace features - Priority calculation, scoring, and groups - Impact profiles, impact trees, and service impact analysis - Incident creation and integration |
| Topic 6: Event Management Overview | 13% | - Common Service Data Model - Key features and capabilities - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value - IT Operations Management (ITOM) solution |
ServiceNow Certified Implementation Specialist-Event Management Materials That Go Where You Go
- Architecture and Discovery (10%)
- Event Configuration and Processing (27%)
- Alerts and Correlation (30%)
ServiceNow Certified Implementation Specialist-Event Management Sample Questions:
A four node cluster makes up the components (CIs) of a Business Service. The impact influence for the cluster is set to 60%.
How many members of the cluster must be in a Critical state in order for the Business Service to display as Critical in the Impact Tree?
- A. 4
- B. 3
- C. 1
- D. 2
Correct Answer: B 🗳️
In the event table, which field maps the external attributes from the target system?
- A. Source
- B. Additional Information
- C. Resource
- D. Description
Correct Answer: A 🗳️
A customer informs you that they already have monitoring and event management tools.
Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)
- A. ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.
- B. ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.
- C. ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.
- D. ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.
- E. ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.
Correct Answer: B,C,D,E 🗳️
A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?
- A. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
- B. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
- C. The support agent does not have the evt_mgmt_user role.
- D. The support agent only has the evt_mgmt_admin role.
Correct Answer: C 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.
What are best options to try to resolve this issue? (Choose two.)
- A. Verify that the Bucket field in the event table is set to zero (0)
- B. Ensure all Event Management - process events jobs are set to a Ready state
- C. Ensure multi-node event processing is disabled
- D. Add additional event processor jobs
Correct Answer: B,D 🗳️
Viewing page 1 out of 24 pages.
Viewing questions 1-5 out of 118 questions.
