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Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford
This book is a great guide for the candidates who are preparing for the Cisco 500-440 exam because it integrates the multiple components that help you learn a wide spectrum of business requirements. You will also get knowledge about application configuration, scripting, dial plans, reporting, IVR, and metrics using the UCCE systems. The candidates who prepare for the Cisco test using this edition will get great help in understanding the Cisco Contact Center Product portfolio and the clustered deployment model. Thus, this book can ultimately aid you in designing, implementing, and delivering the CM/IP and IVR solutions and allow you to effectively maintain UCCE deployments. Moreover, the candidates who already have knowledge of Cisco master the best practices for the call flow scripting and other mandatory topics covered in the actual exam including:
- Reliable and efficient UCCE solutions;
- Step-by-Step information of actual configurations;
- Coverage and monitoring of UCCE systems;
- Insights covering hosted and enterprise versions of UCCE;
- Standardized examples to eliminate errors and downtime;
- Understanding UCCE processes and nodes to build a clean system startup sequence.
- Resources to deploy and operate the UCCE systems;
- Troubleshooting UCCE systems;
In other words, this book not only talks about the effective maintenance and deployment of UCCE solution but also inform you how to manage the UCCE databases and deliver the effective IVR solutions. You will also be able to identify the best practice for troubleshooting and mastering the Cisco Diagnostic tools after reading this book. It is a complete guide for you to prepare for the Cisco 500-440 exam. Just grab this edition from Amazon and be ready to ace the official test and achieve the Cisco UCCE Specialist certification.
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Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Install and configure a CCE VXML Solution
- Use the UCCE tools to complete UCCE system installation
- Identify the components and operations of the Unified CCE solution
- Define how to support CCE and install CCE Outbound Option
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
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