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Field Service Mobility Management: 10-15%
- Configuring Mobile Apps: The individuals should have competence in configuring steps for the Field Service mobile applications, offline data & sync filters, Work Order, and booking forms.
- Installing Mobile Apps: This requires skills in installing and signing into Field Service Mobile applications, working offline, and identifying supported platforms and pre-requisites, among others.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Implement connected field service scenarios - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring |
| Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements - Configure map view and route optimization - Configure schedule board and board features |
| Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure Field Service organizations and structures - Implement security roles and field service settings - Set up and configure customer assets - Set up and configure resource characteristics and skills |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Process purchase orders and returns - Configure product inventory and item associations - Manage inventory levels and stock locations |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Create and manage work orders - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Manage work order products, services, and notes |
