Connected Field Service Implementation: 10-15%
- Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.
- Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
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Microsoft MB-240: Requirements
The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.
This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.
The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Configure product inventory and item associations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Process purchase orders and returns |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Set up and configure customer assets - Implement security roles and field service settings - Configure scheduling configurations and booking setup |
| Topic 3: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Handle work order incidents and resolutions - Create and manage work orders - Process work order inspections and recommendations |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Manage scheduling options and requirements - Configure map view and route optimization - Configure schedule board and board features - Optimize schedules using resource scheduling optimization |
