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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers aims to streamline the sales team's daily tasks by using AI. When considering these new workflows, which improvement requires the use of Prompt Builder?

A) Populate an AI generated summary field for sales contracts.
B) Populate an Al-generated time-to close estimation to opportunities
C) Populate an Al generated lead score for new leads.

2. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A) The prompt template version is incompatible with the chosen LLM.
B) The Einstein Trust Layer is incorrectly configured.
C) The data being used for grounding is incorrect or incomplete.

3. A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?

A) Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
B) Invoke a flow which makes a call to external data to create a Knowledge article.
C) Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

4. Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?

A) Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
B) Turn on Service AI Grounding and Grounding with Knowledge.
C) Turn on Service AI Grounding, Grounding with Case, and Service Replies.

5. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Review the debug logs of the running user.
B) Enable audit trail in the Einstein Trust Layer.
C) Ingest the Einstein Shield Event logs into CRM Analytics.

Solutions: