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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service orders and notifications - Service request management |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What date type is used in a Date Profile to determine the start of the warranty?
A) Due date
B) Reference date
C) Requested date
D) Creation date
2. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.
A) Copy
B) Download
C) Upload
D) Delete
3. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.
A) Define notification placeholders
B) Define the rule type as an alert
C) Define a rule for the individual Customer business object
D) Define a condition for the agent field
4. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?
A) Incident category
B) Cause category
C) Product category
D) Resolution category
5. In order to update the status of multiple subtickets, what action does the agent perform?
A) Mass subticket cancellation
B) Mass subticket status update
C) Mass subticket completion
D) Mass subticket creation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C | Question # 3 Answer: A,D | Question # 4 Answer: A | Question # 5 Answer: B |
