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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| SAP Integration Suite | 11-20% | - Integration strategy and architecture - API Management - Cloud Integration capabilities - Open Connectors |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A) Delegated administration
B) Identity management
C) Access management
D) Policy-based access control
E) Organizational management
2. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
A) Functional location
B) Installation point
C) Skill set
D) Service level agreement
E) Registered product
3. Which statement describes SAP One Domain Model?
A) It is a domain model for classifying integration types to different domains.
B) It is a canonical model for enterprise data enhanced by SAP for cloud usage.
C) It is a model for defining analytical content with common attributes and common semantics for SAP applications.
D) It is a common model for business objects that enables systems to speak the same language during data exchange.
4. What is needed in order to create a registered product in SAP Service Cloud?
A) A serial number
B) An installation point
C) A warranty
D) A registration form
5. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
B) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
C) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
D) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,B,E | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
