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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) The message requires further qualification.
B) Trace files require further analysis.
C) A note needs to be created based on the result of the investigation.
D) A fix is required.

2. What is a work center in the SAP Solution Manager? (Choose two)

A) A web-based access point to enhance support functions enablement
B) A user community
C) Software to monitor SAP systems
D) A tailored and role-based user environment

3. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Maintenance Optimizer
B) Work Center
C) Root Cause Analysis
D) Implementation Content

4. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to Update Message with SAP
B) Set the message status to In Process
C) Select Get information for SAP and then select theText Ids to be forwarded to SAP
D) Increase the priority of the message tospeed up response time from SAP

5. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use wild cards.
B) Use the search filter.
C) Use the customer Id.
D) Increase the numbers of search terms.

Solutions: