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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business needs to respond or initiate social media interactions
B) The business needs blended multichannel
C) The business requires feature richness
D) The business requires English-only support
E) The business considers the contact center as mission critical

2. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
C) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

3. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) IP500v1 Chassis
B) Medium Linux servers, DL120G and R210
C) IP500v2 Chassis
D) Large Linux server, DL360G and R620

4. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
D) Avaya always comes in with the lowest price tag for all their contact center solutions.
E) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.

5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
C) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
D) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.

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