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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Monitoring | 13% | - Implement error handling and logging - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
| Topic 2: Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Configure email and notification templates - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement search functionality and content tagging |
| Topic 3: Discovery and Scoping | 18% | - Define scope and create solution design - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Understand customer business objectives and challenges |
| Topic 4: Solution Design and Business Logic | 28% | - Design data access and visibility rules - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 5: Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities |
Salesforce Certified Experience Cloud Consultant Sample Questions:
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers
- A. Create a permission set.
- B. Select the profile for a given site.
- C. Edit the applicable user profile.
- D. Select a permission set for a given site.
Correct Answer: A,D 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
- A. Org-Wide Defaults
- B. Automatic Topic Assignment
- C. Content Management
- D. Data Category Visibility
Correct Answer: D 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers
- A. Customer Community Login User
- B. Partner Community User
- C. Customer Community User
- D. Customer Community Plus Login User
Correct Answer: B,D 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Experience Cloud site for Europe has more than a million users.
- B. The Community manager for Europe does not have System Administrator privileges.
- C. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
Correct Answer: C 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
Which three fields are required creating Experience Cloud users using Data Loader?
Choose 3 answers
- A. Role Id
- B. Profile Id
- C. First Name
- D. Profile Name
- E. Currency
Correct Answer: B,C,E 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
