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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
B) Align your strategy for maximum profit
C) Gain social trust
D) Engage your IT manager as the leader of your social business agenda

2. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Tivoli Manager
B) IBM Lotus Protector
C) IBM Lotus Symphony
D) IBM Connections

3. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Incredible (awesome)
B) Insulated (private)
C) Informational (helpful)
D) Identifying (personalized)

4. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Employees prefer working in cubicles
B) Competitors are using social media, including crowd-sourcing for new ideas
C) Consumers' opinions and ratings are leading how a product is branded
D) Employees are using social media, including at work

5. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) HTML
B) Fileshare
C) Attachments
D) Connectors

Solutions: