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HP Selling HP Business Service Management Solutions Sample Questions:

1. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) assured IT Infrastructure uptime
B) reduction in event rates
C) lowering total cost of ownership
D) operational and capital expense reduction
E) return on investment
F) vendor and tool consolidation

2. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) director of distributed systems
B) director of service management
C) mobile applications administrator
D) director of performance testing
E) director of quality assurance
F) LOB manager for applications support

3. With which persona should a salesperson discuss HP Operations Bridge relating to "centralizing operations monitoring around a common tool set"?

A) director of mobile applications
B) director of applications monitoring
C) director of operations
D) director of performance testing

4. With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?

A) director of mobile applications
B) director of applications monitoring
C) director of operations
D) director of performance testing

5. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) director of distributed systems
B) director of applications support
C) director of service management
D) VP of operations

Solutions: