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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Topic 2: Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Topic 3: HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
| Topic 4: Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Topic 5: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
HP Selling HP Supplies 2020 Sample Questions:
1. Why are EcoSmart cartridges a smart, environmentally responsible choice?
A) The toner cartridge is made with fewer moving parts, increasing print speeds.
B) The toner is made with fewer chemicals that can be hazardous to your health.
C) The toner melts at a lower temperature, leading to lower energy use.
D) The toner cartridge features a seal that prevents toner particles from leaking during shipment.
2. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Using non-HP cartridges generates excess heat that can damage printer parts.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Using non-HP cartridges can shorten the life of the printer.
3. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A) 200 years
B) 500 years
C) 50 years
D) 20 years
4. How does HP use serialization to combat the counterfeit and grey market?
A) It uses embedded code to determine in which regions the cartridges are sold.
B) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
C) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
D) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D,E | Question # 3 Answer: A | Question # 4 Answer: C |
